From branch processing to national review in 30 minutes

The workflow at a glance

Management decisions depended on branch processing and national review. The time taken to complete that work delayed visibility across the business. We focused on shortening the cycle from branch-level processing through to national review.

StrategyStart with the work holding up decisions

We began with the processing and review steps that management relied on. The priority was to shorten this specific cycle, getting information to decision-makers sooner rather than trying to change every part of the marketplace’s operations at once.

TechnologyConnect branch processing with national review

We built a single review workflow on the monō platform, linking branch processing to national review. It connects the work happening at branch level with the review needed nationally, supporting a faster path to management visibility.

DeploymentPut the workflow in the teams’ hands

We worked with the branch and national teams to move the review workflow into production. Those teams now own it, keeping responsibility for the process inside the business.

ResultsA review cycle 4–8× faster

Branch processing and national review now take 30 minutes, a cycle four to eight times faster than before. The faster cycle means the process can run several times a day instead of once, so the marketplace can match supply and demand more often. Management gets visibility sooner, with less time waiting on the work that informs its decisions.