Terms of Service

Effective 12 June 2025

1. Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (and the organisation you represent) and monō ai Australia Pty Ltd of Level 8, 4 Martin Place, Sydney NSW 2000, Australia (“monō ai”, “we”, “us” or “our”) regarding your use of the monō ai AI platform and related services (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Description of Services

monō ai provides an enterprise AI platform that enables organisations to:

Build and deploy AI-powered solutions.
Access multiple AI models through a unified interface.
Create automated workflows and processes.
Analyse documents and data.
Generate content and code.
Access third-party data services.

3. Account Terms

3.1 Account creation

You must provide accurate, complete and current information.
You must be at least 18 years old.
You are responsible for maintaining account security.
One person or legal entity may not maintain more than one account.
You must immediately notify us of any unauthorised use.

3.2 Organisation accounts

Organisation administrators can manage user access and permissions.
Organisations are responsible for their users’ compliance with these Terms.
We may provide organisation administrators with usage data and analytics.

3.3 Account security

You are responsible for all activities under your account.
You must maintain strong, unique passwords.
You should enable multi-factor authentication where available.
Sharing account credentials is prohibited.

4. Acceptable Use

4.1 You agree not to:

Violate any laws or regulations.
Infringe intellectual property rights.
Transmit malicious code or interfere with the Services.
Attempt to gain unauthorised access to any systems.
Use the Services for illegal, harmful or fraudulent purposes.
Harass, abuse or harm others.
Scrape, reproduce or redistribute the Services without permission.
Circumvent usage limits or access restrictions.
Use the Services to develop competing products.

4.2 AI-specific restrictions

Do not use AI outputs for illegal or harmful purposes.
Do not attempt to extract training data from AI models.
Do not use the Services to generate misleading or deceptive content.
Comply with AI model providers’ usage policies.

5. Intellectual Property Rights

5.1 Your content

You retain ownership of content you create or upload.
You grant us a licence to use, store and process your content solely to provide the Services.
You represent that you have the right to grant this licence.
You are responsible for your content’s accuracy and legality.

5.2 AI-generated content

You own the rights to content generated by AI models through the Services, subject to third-party intellectual property rights, AI model providers’ terms, and applicable laws and regulations.

5.3 Third-party data

Important notice: some data accessed through our Services is subject to third-party intellectual property rights and licensing terms, including but not limited to:

Cotality (CoreLogic) data: subject to Cotality’s licensing terms and copyright.
Equifax data: subject to Equifax’s terms of use.
Government data: may be subject to specific licensing conditions.
Other third-party data: subject to respective providers’ terms.

You must comply with all applicable third-party terms when using such data.

5.4 Our intellectual property

We retain all rights to the Services, including software, designs and branding.
“monō ai” and associated logos are our trademarks.
You may not copy, modify or create derivative works without permission.

6. Pricing and Payment

6.1 Fees structure

Our pricing typically consists of:

Platform fee: monthly or annual subscription for platform access.
Usage-based charges: AI model usage (tokens or requests), third-party data access (CoreLogic, Equifax and others), and API calls and computational resources.
Professional services: custom development and consulting services governed by separate Statements of Work or Master Services Agreements.

6.2 Payment terms

Fees are due as specified in your subscription agreement.
All fees are in Australian dollars unless otherwise specified.
Fees are non-refundable except as required by law.
We may modify fees with 30 days’ notice.

6.3 Taxes

You are responsible for all applicable taxes, excluding taxes based on our net income.

7. Support Services

Support services are provided according to your subscription tier and any separate Platform Agreement or Support Agreement. Standard support includes:

Email support during business hours (Sydney time).
Access to documentation and knowledge base.
Platform status updates.

Premium support options may include additional services as specified in separate agreements.

8. Privacy and Data Protection

8.1 Privacy Policy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use and protect your information.

8.2 Data processing

We process data according to your instructions and applicable law.
You are responsible for obtaining necessary consents for data processing.
We implement appropriate security measures as described in our Privacy Policy.

8.3 Confidentiality

We will maintain the confidentiality of your non-public information, subject to legal requirements and the need to provide Services.

9. Third-Party Services

9.1 Integration

The Services integrate with various third-party services. Your use of these integrations is subject to their respective terms and policies.

9.2 No endorsement

We do not endorse or assume responsibility for third-party services, content or practices.

9.3 Third-party fees

You are responsible for any fees charged by third parties in connection with your use of the Services.

10. Disclaimers and Limitations

10.1 Service availability

Services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free operation.
We may modify or discontinue features with notice.

10.2 AI limitations

AI outputs may contain errors or inaccuracies.
You are responsible for reviewing and verifying AI-generated content.
We do not guarantee AI outputs will meet your specific needs.

10.3 No warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
We shall not be liable for indirect, incidental, special, consequential or punitive damages.
We shall not be liable for loss of profits, data or business opportunities.

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless monō ai, its affiliates, and their respective officers, directors, employees and agents from any claims, damages, losses and expenses (including legal fees) arising from:

Your use of the Services.
Your violation of these Terms.
Your violation of any rights of another party.
Your content.

13. Termination

13.1 Termination by you

You may terminate your account at any time through the account settings or by contacting support.

13.2 Termination by us

We may suspend or terminate your account if you:

Violate these Terms.
Fail to pay fees when due.
Engage in conduct harmful to the Services or other users.
Are the subject of a request by law enforcement or a court order.

13.3 Effect of termination

Upon termination:

Your access to the Services will cease.
We may delete your data after a reasonable period.
Provisions that should survive termination will remain in effect.

14. Governing Law and Disputes

14.1 Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

14.2 Dispute resolution

Informal resolution: we encourage you to contact us first to resolve disputes informally.
Mediation: if informal resolution fails, the parties agree to attempt mediation.
Jurisdiction: any legal action must be brought in the courts of New South Wales, Australia.

15. General Provisions

15.1 Entire agreement

These Terms, together with our Privacy Policy and any separate agreements, constitute the entire agreement between you and monō ai.

15.2 Modifications

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance.

15.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

15.4 No waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

15.5 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15.6 Force majeure

Neither party is liable for delays or failures due to causes beyond their reasonable control.

16. Contact Information

For questions about these Terms:

Legal Department, monō ai Australia Pty Ltd, Level 8, 4 Martin Place, Sydney NSW 2000, Australia. Email: legal@monoai.co.

Privacy Officer, monō ai Australia Pty Ltd, Level 8, 4 Martin Place, Sydney NSW 2000, Australia.

17. Definitions

“Services”: the monō ai platform, APIs and related services.
“Content”: any data, text, files, information or materials uploaded to or generated through the Services.
“User”: any individual who accesses or uses the Services.
“Organisation”: any company, entity or group using the Services.

By using monō ai, you acknowledge that you have read, understood and agree to be bound by these Terms of Use.